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Besanz offers a range of features that make communication easier, faster and more engaging. Some of these features are:
• Unlimited calls: You can make and receive unlimited calls within North America without worrying about long distance charges or hidden fees.
• Business SMS & MMS: You can send and receive text and multimedia messages from your business phone number, keeping your personal number private and professional.
• Video conference and webinar: You can host online meetings and presentations with up to 25 participants or 200 viewers, using HD video and audio quality.
• Interactive voice response (IVR): You can create custom menus and greetings that guide your callers to the right department or person, reducing wait times and improving customer satisfaction.
• Call queues and ring groups: You can distribute incoming calls among your agents or employees based on availability, skills or preferences, ensuring that no call goes unanswered or missed.
• Voicemail to email: You can receive your voicemails as email attachments, so you can listen to them anytime, anywhere and from any device.
• Call recordings: You can record your calls for quality assurance, training or compliance purposes, and access them easily from your online portal.
Besanz is a cloud-based phone system that grows with your business. You can add or remove users, phone numbers, extensions and features as you need, without any hassle or extra cost. You can also use Besanz on any device that connects to the internet, such as IP phones, smartphones, tablets or computers. This means you can work from anywhere and stay connected with your customers and team.
Besanz integrates seamlessly with over 100 customer relationship management (CRM) and management information systems (MIS) platforms. This allows you to access your customer data, history and notes from your phone system, and sync your call activities with your CRM or MIS. This way, you can improve your customer service, sales performance and workflow efficiency.
Besanz provides you with custom built analytics that help you monitor and improve your business communication. You can access real-time reports and dashboards that show you key metrics such as call volume, duration, outcome, quality, agent performance and customer satisfaction. You can also use advanced analytics tools such as call monitoring, whispering and barge-in to coach your agents and ensure they deliver the best service possible.
With Besanz, you can enjoy advanced features, scalability, integration and analytics that streamline communication, improve productivity and reduce costs.